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Accessibility Statement

This statement was last updated in January 2026.

Our Commitment

Toronto DeTour is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Website Accessibility

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA standards.

Features:

  • Text alternatives for non-text content

  • Keyboard navigation support

  • Sufficient color contrast

  • Resizable text without loss of functionality

  • Clear heading structure

  • Descriptive link text

  • Form labels and error identification

Tour Experience Accessibility

We want everyone to experience Toronto, and we work to accommodate diverse needs.

 

Accessibility Accommodations:

 

Mobility:

  • We can customize tours to accommodate wheelchairs and mobility aids

  • Select venues with accessible entrances and facilities

  • Arrange accessible transportation

  • Adjust pace and rest stops as needed

  • Provide seating options when possible

 

Visual Impairments:

  • Verbal descriptions during tours

  • Tactile experiences where appropriate

  • Assistance navigating venues

  • Large print materials available upon request

 

Hearing Impairments:

  • Written materials and itineraries provided in advance

  • Visual cues and demonstrations

  • Accommodations for sign language interpreters (please arrange in advance)

 

Dietary Restrictions:

  • Vegetarian, vegan, halal, kosher options

  • Allergy accommodations

  • Medical dietary needs

  • Cultural preferences

 

Other Needs:

  • Service animals welcome

  • Autism-friendly modifications

  • Quiet spaces identified in advance

  • Flexible pacing

 

Important: Please inform us of accessibility needs at time of booking so we can ensure appropriate accommodations.

Limitations and Alternatives

Some Venue Limitations: Toronto has diverse architecture, and some historic venues may have accessibility limitations (e.g., stairs, narrow spaces). When this is the case:

  • We'll inform you in advance

  • Offer alternative venues with similar vibes

  • Adjust itinerary to prioritize accessible locations

  • Never compromise the quality of your experience

 

What We Cannot Guarantee:

  • Third-party venue accessibility (though we do our best to verify)

  • Last-minute accommodation requests (we need advance notice)

  • Accessibility in all neighborhoods (historic areas may pose challenges)

Ongoing Efforts

We are committed to continuous improvement, including:

  • Regular accessibility audits of our website

  • Staff training on accessibility and inclusion

  • Expanding our network of accessible venues

  • Updating our accessibility features based on feedback

  • Staying current with accessibility best practices

Contact Us

We welcome feedback on the accessibility of our website and services.

If you encounter accessibility barriers:

 

We aim to respond within 2 business days.

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