top of page

Terms & Conditions

Agreement to Terms

By accessing or using Toronto DeTour's website and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not use our services.

Services Provided

Toronto DeTour provides:

  1. Toronto Insider Guide: A digital product (spreadsheet/PDF) containing curated venue recommendations

  2. Curated Tour Experiences: Guided day-to-night cultural experiences in Toronto

  3. Custom Tour Planning: Personalized itinerary creation and coordination services

Use of Website

Permitted Use: You may use our website and services for lawful personal or commercial purposes in accordance with these Terms.

 

Prohibited Use: You may NOT:

  • Use the website for any illegal or unauthorized purpose

  • Violate any laws in your jurisdiction

  • Transmit any viruses, malware, or harmful code

  • Attempt to gain unauthorized access to our systems

  • Copy, reproduce, or redistribute our content without permission

  • Use automated systems (bots, scrapers) to access the website

  • Impersonate Toronto DeTour or its representatives

  • Share purchased digital products (Toronto Insider Guide) with others without authorization

Intellectual Property

All content on this website, including but not limited to:

  • Text, graphics, logos, images

  • Toronto Insider Guide content

  • Tour itineraries and recommendations

  • Website design and layout

...is the property of Toronto DeTour and protected by copyright, trademark, and other intellectual property laws.

​

Toronto Insider Guide License: When you purchase the Toronto Insider Guide, you receive a personal, non-transferable, non-exclusive license to use the guide for your own personal use only. You may NOT:

  • Share, distribute, or resell the guide

  • Post the guide publicly online

  • Use the guide for commercial purposes without written permission

Purchases and Payments

Toronto Insider Guide:

  • Price: $20 USD (or as displayed at time of purchase)

  • Payment: Processed securely through third-party payment processors

  • Delivery: Instant digital download via email after payment confirmation

  • All sales are final (see Refund Policy for exceptions)

 

Tour Experiences:

  • Pricing varies based on experience type, group size, and customization

  • Deposits may be required for tour bookings

  • Payment terms will be specified in your booking confirmation

  • Cancellation terms apply (see Cancellation and Refund Policy)

 

Payment Methods: We accept major credit cards, debit cards, and other payment methods as indicated at checkout.

Tour Bookings and Reservations

Booking Process:

  1. Submit inquiry form with dates, group size, and preferences

  2. Receive custom proposal and pricing within 24-48 hours

  3. Confirm booking with deposit or full payment

  4. Receive detailed itinerary and meeting instructions

  5. Attend tour experience

 

Client Responsibilities:

  • Arrive on time at designated meeting point

  • Provide accurate group size and dietary/accessibility requirements

  • Behave respectfully toward guides, venue staff, and other participants

  • Follow local laws and venue rules

  • Notify us immediately of any changes or issues

 

Our Responsibilities:

  • Provide experienced, knowledgeable guides

  • Handle all reservations and logistics

  • Ensure VIP access and service where promised

  • Maintain safety and professionalism

  • Deliver experiences as described in itinerary

Cancellation and Refund Policy

(See detailed Refund Policy below for complete terms)

 

Toronto Insider Guide:

  • Digital products are non-refundable after download

  • Refunds may be issued if technical issues prevent access (within 7 days of purchase)

 

Tour Experiences:

  • Cancellations more than 14 days before tour: Full refund minus 10% processing fee

  • Cancellations 7-14 days before tour: 50% refund

  • Cancellations less than 7 days before tour: No refund

  • Weather or force majeure: Rescheduling offered or full refund

Liability and Disclaimers

Use at Your Own Risk: Participation in tours and use of recommendations in the Toronto Insider Guide is at your own risk. Toronto DeTour is not liable for:

  • Personal injury or property damage during tours

  • Food allergies, illness, or dietary issues (unless we were specifically notified and failed to accommodate)

  • Loss, theft, or damage to personal belongings

  • Experiences at third-party venues

  • Travel delays, cancellations, or related expenses

  • Accuracy of third-party information (venue hours, prices, etc.)

 

No Warranties: Services and content are provided "as is" without warranties of any kind, express or implied. We do not guarantee:

  • Uninterrupted or error-free service

  • Accuracy or completeness of information

  • Specific outcomes or experiences

  • Availability of venues (businesses may close or change without notice)

 

Limitation of Liability: To the maximum extent permitted by law, Toronto DeTour's total liability to you for any claim arising from these Terms or use of our services shall not exceed the amount you paid for the specific service or product.

Indemnification

You agree to indemnify and hold harmless Toronto DeTour, its owners, employees, and partners from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your use of our services

  • Your violation of these Terms

  • Your violation of any third-party rights

  • Your conduct during tours

Age Restrictions

Alcohol-Related Experiences: Participants must be 19+ years old (legal drinking age in Ontario) for tours including bars, nightlife, or alcohol consumption. ID verification may be required.

 

General Tours: Minors under 18 must be accompanied by a parent or legal guardian.

Age Restrictions

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including:

  • Natural disasters, severe weather

  • Pandemics, public health emergencies

  • War, terrorism, civil unrest

  • Government orders or restrictions

  • Labor strikes

  • Venue closures or unavailability

 

In such cases, we will offer rescheduling or refunds as appropriate.

Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of services after changes constitutes acceptance of the modified Terms.

​

Significant changes will be communicated via email or website notice.

Governing Law

These Terms are governed by the laws of the Province of Ontario, Canada. Any disputes shall be resolved in the courts of Toronto, Ontario.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Questions about these Terms? Contact us. 

bottom of page